Return and refund policy.

Last Updated March 23, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

Our shop uses multiple printing partners. Due to the nature of our production process, we must determine which specific item is being sent. ALL RETURNS ARE SUBJECT TO THIS ENTIRE POLICY INCLUDING REQUIRED CUSTOMER CORRESPONDENCE PRIOR TO SENDING AN ITEM VIA THE CONTACT INFO BELOW.

To return an item, please email us at contact@steffeeisle.com to obtain a Return Merchandise Authorization (RMA) number, if applicable. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Steffeeisle

Attn. Returns

RMA #

11201 Ed Brown Rd.

Charlotte, NC 28273

United States

We will let you know whether or not an RMA number applies to your item. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, our printer will notify us whether they will take the returned item, and upon their confirmation we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be retuned:

  • Wrong Item

  • Wrong Size

  • Wrong Color

  • Wrong Address

  • Sealed Items (e.g., Not Removed from packages)

  • Hygienic Items (e.g., Face Masks, Bathing Suits, Underwear, Bras, etc.)

  • Items Damaged in Transit

  • Unclaimed Shipments / No Arrivals

  • Buyer’s Remorse

  • Refused Items (See “Please Note” section for details).

  • Items returned without prior notice to us or verified email used upon their being purchased (See “Please Note” section for details).

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • We require all customers to verify their identity for the return process through Return Purchase Authorization Number (RMA) if applicable and proof of purchase. All return requests require our verifying customer email address used with placing an order via invoice, email, or digital receipt notification that the customer will supply before proceeding.

  • Any return or refund request submitted with no purchase email verification, RMA number, and/or proof of purchase photo will be denied.

  • Please read our policy carefully before submitting requests pertaining to any problems with your order.

  • Make sure you are completely certain of your purchase before buying.

  • Due to our wares being made on demand, all return requests are subject to guidelines we must follow in accordance with our printer and supplier.

  • We overestimate delivery and processing times to factor inconsistencies with shipping and states of the world outside our control. The timetable for processing returns is largely dependent upon factors that we cannot directly address, such as: the time you receive your item, the date your item is postmarked, shipping delays, carrier issues and product problems in transit, delays due to COVID-19 and other health crises, how long our printer processes your returned item, and other unforeseen circumstances.

  • We will consider returns for accepted items only, such as: printing defect or design error, items lost in transit that have neither indication of being delivered nor a tracking status update stating a delivery was successfully made, or items that arrive damaged with photos for us to send to our printer for their verification. We will contact you with an update on the status of your return request and our printer’s response.

  • We will adhere to our supplier’s return policy and are liable to comply with said policy as it pertains to you.

  • The address indicated within this policy is for returning accepted items only. We will accept no returns without initial contact by you prior to a return processing, regardless of whether your purchase is an accepted item or not. We do not accept replacements outside of items that arrive damaged to which you provide photos to confirm their condition and on the basis that our printer confirms they can initiate the replacement. We will contact you with an update once our printer responds with their statement.

  • Any additional technical error that you notice upon the arrival of your item that’s legibly indicated through photo verification and that is in conflict with what your invoice, receipt, or printed proof of purchase shows, we will send to our printer for confirmation of their error. Any items returned due to misspellings, wrong address, or human error from the customer in the event of accidental purchasing, we will not accept returns or refunds for.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

contact@steffeeisle.com